The Seller is obliged to protect the confidentiality of personal information and the privacy of online shop users. The Seller will only use the collected personal information to provide the services he offers. The Seller respects the confidentiality of personal information and the privacy of online shop users, so he will take the necessary steps to protect them from any violations and abuses. Personal data of users are one of the areas to which the Seller pays extraordinary care and attention, knowing the sensitive nature of this area.
Use of personal data
For the purposes of providing the services he offers, the Seller collects, manages, processes and stores the following personal information:
- name and surname
- shipping address
- company or legal entity name (if the user is a legal entity)
- tax number of the legal entity (if the user is a legal entity)
- email address (user name)
- telephone number
- country of residence
- other information that the user voluntarily enters into the online store forms
- other information that the user subsequently voluntarily adds to his profile.
The Seller is not responsible for the accuracy, completeness and promptness of information entered by users.
Cookies and IP addresses
At the beginning of every online store visit, the Seller assigns each user a cookie for identification, to monitor the shopping cart and ensure traceability. Cookies are stored in the server’s memory only for the duration of the online store visit and are deleted after one hour of inactivity. The Seller can also store some permanent cookies on the user’s computer or device, such as the encrypted user identification number for identifying the user at the next visit of the online store or product appraisal, by means of which the user knows which items he has already rated, and indirectly also Google Analytics external cookies that serve to analyse website visits. The Seller may use this data in an anonymous summarized form for statistical analysis purposes. For the purposes of providing online security, the Seller also collects IP addresses from which the users access the online store.
Confidentiality statement for personal data and user privacy
In accordance with the regulations governing the protection of personal data, the Seller is obliged to protect the personal data of users of his online store. Under no circumstances will the Seller provide personal or other user information to a third party and will not allow a third person to inspect personal or other user information without explicit authorization by the user, unless it is requested by the national authorities, if such an obligation is specified in the law or it is in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and exercise of the legitimate interests of the Seller.
All personal and other information that the user will provide when registering in the online store, as well as when ordering and purchasing products, including the content of orders, will be protected in accordance with the regulations governing the protection of personal data. The Seller will contact the Buyer via means of distance communications only if the Buyer explicitly does not object. Advertising emails will contain ingredients that will be clearly and unequivocally labelled as advertising messages, the sender will be clearly indicated, actions, special discounts and other marketing techniques will be clearly marked as such with clearly defined terms of participation in them, a clear demonstration of how to unsubscribe from receiving advertising messages will be provided, the Buyer’s desire not to receive advertising messages will be explicitly respected by the Seller. The Seller may use data in an anonymous summarized form for statistical analysis purposes. Confidentiality of personal and other user information will not be violated in any form.
The Seller will keep the personal information of users in the collection of personal data only for the period of time that is strictly necessary to achieve the purpose for which the personal information is being collected and managed.
For the Delivery Service, the Seller will only provide the necessary information for delivery of the products purchased in the online store (information on the recipient and the address for delivery). The Seller will contact the user by email if that is necessary for the execution of the purchase in the online store, and through the contact telephone number only if there is a problem during the process of registration or making a purchase in the online store.
In accordance with the Personal Data Protection Act, the Seller has the protection of personal data in accordance with the Rules on Personal Data Protection.
All of the Seller’s regular or part-time employees who have access to personal and other user information are familiar with the provisions of the Rules on Personal Data Protection and the duty to protect personal and other data, and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users online store. The duty to protect personal and other information is valid in time, even after the relationship with the Seller has ceased.