Returns and Warranty
The Buyer has the right to withdraw from the contract in 30 days from receiving the goods, without having to state the reason for his decision.
The Buyer returns the purchased goods within 14 days of the cancellation notice without any restitution. The Buyer must notify the Seller in writing at [email protected]/bg about the intended return.
The returned product must be intact, packaged in the original packaging and include all original accessories, unchanged in quantity and without any trace of use. Mandatory enclosure for the return are the Buyer’s information (name, address, email, contact number, order number and account number for issuing a refund).
The Seller will reimburse you the purchase price within 14 days of receiving the goods returned. The costs of shipping for returned goods are covered by the Buyer. The Seller does not accept packages with COD (Collect-on-Delivery).
Complaints of goods damaged during transportation are taken into account within 7 days of receiving the shipment. Later complaints are not taken into account by the Seller. If there are visible signs of damage on the product at the time of acceptance, the Buyer may refuse the shipment, and the courier is required to compose a complaint record on the damaged shipment.
The Seller offers a 24 month warranty for all products.
The Buyer can return the product if it does not have the characteristics explicitly promised by the Seller, if the Seller has sent the wrong product, in the wrong quantity or color, or if the product deviates from the Buyer’s order in any way. The Buyer can return the goods within 14 days from the day of acceptance and may demand immediate replacement for a flawless product or a refund.
Warranty does not apply in the case of:
- wear due to use
- defects caused by incorrect, inadequate and negligent use
In the event of a warranty claim, please send us the product to the Seller’s address. The package must contain the Buyer’s information: name and surname, email address, delivery address and whether the Buyer wishes to replace or return the product.
In the event that the Seller does not sell the purchased product anymore, the purchase price will be returned to the Buyer or the product will be (by agreement) replaced with a product of comparable characteristics.
The seller is obliged to resolve the complaints within 7 business days.